Purchasing conditions


The seller of the merchandise is Foundation Lutreola (hereinafter Lutreola), registry code 90005573.

Our address is Paldiski mnt 145, 13522 Tallinn, Estonia, e-mail address


The items available in our store have been manufactured for fund-raising, all the proceeds will be donated to support the protection of endangered species. Some of the items have been donated by volunteers.

Shopping in our webshop

Browse our webpage and find items that are suitable for you. You can either choose by item or by which endangered species you wish to support. Every item is accompanied by its price and a detailed description with a photo. The photos are illustrative, but have been taken of the specific item.

If you find a suitable item, select the desired amount and click “add to cart”. You can view the products in your cart by clicking the icon “cart”. You can see the selected items and the amount without the delivery fee. The cost of delivery will be calculated after you have provided the delivery address.

Move on by clicking “proceed to checkout”. In the cart, you can select the desired method of delivery.

Confirming an order and payment

In order to confirm an order:

* open the cart

* select the method of delivery

* insert the delivery address

* agree with the conditions

* confirm the order

In case of any questions regarding the process of purchase, please turn to us by e-mail at or by phone at +372 504 6650.


All the items will be shipped to you through Omniva parcel or regular mail delivery.

Time of shipment and speed of delivery

We will ship the ordered items within two (2) days from the receipt of payment. The items will then be delivered to you by our service provider. In case of any delays, we will notify you by phone or by e-mail.

Filing complaints and return of unsuitable goods

Foundation Lutreola assumes responsibility for the compliance and defects of items on sale in our webshop. The deadline for filing complaints is 14 days from the receipt of items. In case of problems, please refer, as soon as possible, but not later that 14 days, to our webshop by e-mail:

The seller is not responsible:

  1. For the compliance of items damaged by the buyer.
  2. For the defects resulting from non-purposeful use of the item.

In case the items are not compliant or defective, you have the right to demand a replacement with a compliant and undamaged item or cancel the order and return the item.

Cancelling an order

You have the right to return an undamaged and unused item within 14 days. The delivery fee of a returned item will not be compensated. In order to cancel an order, please contact us by e-mail at by providing the information of the order you wish to cancel and the reason for cancellation.

We will reimburse the payment within 14 days of the return of the item to the account from which the payment was received.

Confidentiality and the rights of the customer

Foundation Lutreola does not give your personal data to third parties, except for the information necessary to deliver the order. You have the right to demand the deletion of your data from the database of our webshop.

The client has the right to turn to the Customer Protection Board for protection of his or her interests.